FluxketchSupport
Contact
| flux0720@fluxketch.com (reply within one business day) | |
| In the app | Settings › Send Feedback — your device and app version come along, so we can answer faster |
Subscription & billing
How do I cancel?
On your iPad open Settings › Apple Account › Subscriptions › Fluxketch. In the app, Settings › Subscription › Manage or cancel opens the same screen. Cancelling stops the next charge; you keep access until the period you already paid for ends.
How do I get a refund?
Apple is the seller for in-app purchases, so Apple handles refunds. Sign in at reportaproblem.apple.com, pick the purchase and submit your reason. If a refund is approved, paid features are released automatically.
I changed devices and my subscription is gone
Sign in with the same Apple Account, then tap Settings › Subscription › Restore Purchases.
Common questions
What do I need?
An iPad running iPadOS 18 or later, and an Apple Pencil. There is no iPhone, Android or Windows version.
A DWG file won't open
DWG opens through a conversion server, so it needs a connection. DXF and PDF open offline. If one file fails, send it to us and we will look at it.
Where is my data stored?
On the device. No drawings or usage logs go to our servers — see the privacy policy.